Who we are

Mitsuya Home began as a small Melbourne team united by a love of Japanese craft and giving thoughtful gifts. We source goods from across Japan — from traditional kilns and known brands to antique market discoveries — in order to curate a range of practical and beautiful items for your home.

Mitsuya’s founder was trained as a ceramic artist, and had the opportunity to learn directly from Japanese master potters and Australian artists. Having fallen in love with Japanese arts and crafts, the landscape, people and culture, Mitsuya Home is an opportunity to share these pleasures.

Rooted in arts, crafts and especially ceramics, we select items that add a Japanese aesthetic to everyday life. "Mitsu" means sweetness; "ya" means shop — a welcoming place to discover small, slow pleasures that add sweetness to your home.

We choose objects made with care and traditional skill. Not for perfect looks, but for feeling: warmth, texture, scent, presence. Our collection invites you to slow down, enjoy small rituals, and bring gentle sweetness into your home.

We find these treasures so you can welcome them easily.

A wooden display case with multiple compartments holding small decorative items such as painted ceramic faces, beads, and jewelry.

Shop Information

  • Prices and Payment

    All prices are shown in Australian dollars (AUD) and include GST. Prices may change without notice.
    Full payment is required at the time of purchase.

    Order Confirmation and Availability

    Your order confirmation confirms that we have received your order. While we take care to keep stock information accurate, some items may occasionally become unavailable after an order is placed.
    If this happens, we will contact you promptly by email and offer you the option of a refund or proceeding with the remaining items.

  • Shipping (Australia Only)

    We ship anywhere in Australia for a flate rate of $15 per item. Additional items are charged $3.

    Orders are usually dispatched within 2 business days.
    Delivery generally takes 3–5 business days from dispatch, depending on location.
    We ship Monday to Friday, excluding public holidays.

    A tracking number will be emailed once your order has been dispatched.
    If you require delivery by a specific date, please contact us before placing your order at hello@mitsuyahome.com.au.

    International shipping is not currently available.

    Packaging

    Fragile items are packed carefully using protective materials to reduce the risk of damage during transit.

    Delivery Issues and Transit Damage

    Once your order has been dispatched, delivery timeframes and handling are managed by the shipping provider. If your parcel is lost or damaged in transit, please notify us as soon as possible and provide photographic evidence of the packaging and damage.

    We will assist you with the claims process and provide required documentation. Your statutory rights under Australian Consumer Law are not affected.

  • Change of Mind

    We do not offer refunds or exchanges for change‑of‑mind purchases. Please choose carefully before ordering.

    Faulty or Damaged Items

    If your item arrives faulty or damaged, please contact us at hello@mitsuyahome.com.au within 2 days of delivery, and include clear photos of:

    • The damaged or faulty item

    • The inner and outer packaging

    • The shipping label

    Once assessed, we will arrange a replacement, repair, or refund in accordance with Australian Consumer Law.

    We do not accept responsibility for damage caused after delivery if the goods arrived in good condition.

  • Privacy Policy

    ‍Mitsuya Home is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

    ‍We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

    ‍A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/ .

    ‍What is Personal Information and why do we collect it?

    ‍Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

    ‍This Personal Information is obtained in many ways including by email, via our website ‍mitsuyahome.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

    We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

    ‍When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

    ‍Sensitive Information

    ‍Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

    • For the primary purpose for which it was obtained

    • For a secondary purpose that is directly related to the primary purpose

    • With your consent; or where required or authorised by law.

    ‍Third Parties

    Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

    Disclosure of Personal Information

    Your Personal Information may be disclosed in a number of circumstances including the following:

    • Third parties where you consent to the use or disclosure; and

    • Where required or authorised by law.

    Security of Personal Information

    ‍Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

    ‍When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

    Access to your Personal Information

    You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

    ‍Mitsuya Home will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.‍ ‍

    In order to protect your Personal Information we may require identification from you before releasing the requested information.

    ‍Maintaining the Quality of your Personal Information

    ‍It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you

    Policy Updates

    This Policy may change from time to time and is available on our website. ‍

    Privacy Policy Complaints and Enquiries

    If you have any queries or complaints about our Privacy Policy please contact us at: ‍hello@mitsuyahome.com.au